Sue Fowler – Greeting customers

Simon: And what’s the greeting that you had for when people arrived?

Sue: “Good afternoon, can we help or are you quite happy just to be looking?” Then if they said, “Yes, we’re quite happy to be looking” then you’d just step back and say, “Well you know where I am if you want help.” We used to curse and swear under your breath (laughs).

Simon: (laughs). What was that for?

Sue: Oh some of them could be really, really nasty.

Simon: What was the nastiness then?

Sue: Oh they just think they are better than you. You’re just the minion.

Simon: Right. Goodness. But most of it was all jolly.

Sue: Oh yeah. A lot of it depended on the people you worked with. And then as I say, my son, he started doing the books after it changed.