Marlene Tolley – The shopping experience has changed

Marlene: Personally I think everybody should handle cash anyway, but when they say, “Here ya go” that really … if you say to someone in a shop today, “Oh, I’ve got the 4 pence or whatever, “I’ve done it” because they don’t think they can work it out personally.

Simon: The subtraction of the 4 pence from the … yeah

Marlene: “I’ve done it.” Of course, the Tills al give change, tell you how much. Sometimes they can’t count the change out in the Till.

Simon: And apart from the change, what other bits do you think are missing from the shopping experience these days?

Marlene: I don’t go shopping very much these days but very few shops have got the understanding of the customer really. That’s what I think has gone. The finesse of it I suppose. Some shops you go into are not too bad but as I say, I don’t shop very much these days. Only when I go out with my family. We sometimes go shopping.