Marlene Tolley – Hierarchy of staff

Simon: When people first come in and you mentioned something about people being summoned up …

Marlene: Yes, well the senior one went first, and down the ranks, and the Junior would always go last if the others were serving, but the Buyer, or the Boss, you could see she was almost shadowing you to see that you said the right thing.

If they said, “We’re looking for a cashmere something, what have you got?” or “something for my 4-year-old grandchild”, you would find the best thing first. You always went to the most expensive and then gradually came down. It was quite nice really.