James Pellow – Some customers had accounts

James: And of course we did have customers who had accounts at Packs, and so their purchase would go on their account. I forget how they identified themselves as having an account, but the Office upstairs sorted all that out.

Simon: And that was just the convenience, it wasn’t that they needed the credit, it was just for convenience.

James: No, no, no. I think it was probably nice to know that they were not special but treated as friends of Packs because they had an account, and that meant a lot, yeah.

Simon: I guess you have to be significantly regular.

James: Yes, I guess so, yes.